- Kovai Pazhamudir Nilayam stands to make things fair for the customer to decide on the goods purchased.
- The consumer may opt to return the goods purchased and delivered at the doorstep. No questions asked.
- The items returned must be unused. The original tags and packaging should be intact.
- The exact value of the goods, as per the bill, will be returned to the customer as and when the goods are received.
Kovai Pazhamudir Nilayam invites information from its customers only to serve them better. The customer data allows us to understand the customers' needs and provide them with a better service. Customers are requested to provide us with the following information:
- Contact details: Phone / email
- Address and location / landmark details
- Preferences and interests
- The information given by the customers will be preserved as an internal record and confidential data.
- The customer data will not be shared at any point of time, for any reason.
- The contact information will be used for sending emails on new products, special offers and other information to keep our customers updated on every aspect that we think, would be beneficial for them.
- Information on preferences and interests will help us improve our services.
- A customer may at any time choose to unsubscribe and retrieve the information and data pertaining to him / her.
Terms and Conditions
- The company reserves the right to accept or reject orders and deliveries
- The company reserves the full right to make the store credit and all vouchers void on a case to case basis. This right would be used judiciously and will be applicable only in case of fraudulent attempts by a user.
- The company will do its best to deliver goods on time, and will not be responsible for factors of delay due to external factors like traffic, weather, and other manmade incursions. In these circumstances, the company will make maximum efforts to make delivery of goods at a convenient time, to the customer.
- However, if the delivery is delayed due to events under the control of the company, the company will decide to reimburse part or full order value to the customer.